Privacy Policy

Snackcess is a trading name of Snackcess Ltd  (12568617) of 12 Caring Lane, Maidstone, Kent, ME14 4NJ. Our website address is https://www.snackcess.co.uk. This privacy policy will explain how our organisation collects, uses and shares your personal information when you visit our website or make use of the services we offer. 

What data do we collect?

We may collect the following data, and this includes personal information from you:

  • Names;
  • Contact information such as but not limited to: email addresses (business or personal), delivery/billing addresses (business or personal) and telephone information (business or personal);
  • Financial information such as credit / debit card numbers;
  • Dietary information and snack preferences;
  • Feedback from you about our products;
  • Technical information (automatically collected), including IP addresses web Browser type, operating system and version; and
  • Information about your visit (automatically collected) including what pages you visit, how long you are on our website, how you got to the website, page response times, what you click on and length of time. 

How do we collect your data?

We collect data through:

  • Data provided directly by you; 
  • Data received from other sources; and
  • Data that is collected automatically. 

 

Data that is provided directly from you

We will collect your data in a variety of ways such as:

  • When you contact us through our website, by telephone, email or any other means;
  • When you place an order with us;
  • When you register with us and set up an account to receive our services;
  • When you make payments with us through this website or otherwise;
  • When you join our mailing list or choose to receive marketing communications from us;
  • When you or your employer uses our services;
  • When you provide us with feedback through surveys or make comments on our blog posts; and
  • When you contact us for sales, support or customer service. 
 

Data which is received by third parties

We will receive data from you from the following third party sources:

  • HubSpot;
  • Your Employer;
  • Facebook Pixel;
  • LinkedIn
 

Data that is received from publicly available third parties sources

We will receive data about you from the following third party publicly available sources

  • LinkedIn
  • Company’s websites
 

Data that is collected automatically

When you use and access the website, we collect your data automatically such as:

  • We automatically collect some information about your visit to our website. This helps us to make improvements to our website and includes information such as IP addresses, when you access our website and how you interact with it. 
  • We collect information through cookies in line with the settings on your browser. For more information about cookies, see the information provided by the Information Commissioner Office here: https://ico.org.uk/your-data-matters/online/cookies/

How will we use your data?

Any or all of the data we collect may be required to provide you with your orders and to provide you with the best possible experience when using our service. Data may be used for the following purposes:

  • Internal record keeping;
  • Processing orders and managing customer accounts;
  • Ensuring that we comply with dietary requirements and preferences to provide you and your employees with the best snacks;
  • Email you to make sure that we can provide you with the best service by keeping you up to date with our news and our snacks;
  • Use the feedback to provide customers and businesses with an even better service;
  • For market research purposes;
 

We may use your data for the above reasons if we don’t deem it necessary for our legitimate interests. If you are not satisfied with this you have the right to object. 

When you register with us and use our services, the legal basis for processing data is the contact between you and us to provide you or your employees with our services. 

Who do we share data with?

We may share data with the following groups for the following purposes:

  • Our employees, agents or advisors – to obtain advice from advisors;
  • Third party providers who provide services to us that require the processing of your personal data – In order for third parties to perform functions on our behalf so that our website and service runs smoothly. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • Third party payment providers who process payments made over the website or otherwise. – To allow third party payment providers to process payments and refunds. 
  • Fulfilment and delivery partners e.g. Royal Mail/Hermes – In order for us to get your order to you.  

How do we keep your data secure?

We use organisational and technical measures in order to safeguard your data, for example:

  • Access to your account online is controlled by your unique username and password;
  • We store your data on secure servers; and
  • Payment and website details are encrypted using SSL technology (the green bar or the padlock).
 

We take measures to protect your data and deal with any suspected data breach. If you suspect any loss, misuse or unauthorised access to your data please let us know immediately at DataOfficer@Snackcess.co.uk. We will inform any relevant regulator in the event of a data breach. 

How long do we keep data?

We only hold on to your data for as long as is necessary to carry out the purposes outlined in this privacy policy or until you request that data be deleted unless a longer period is required or permitted by law.

Even if we delete your data,  it may persist on backups or in archives for legal, tax or regulatory purposes. 

What are your data protection rights?

The right to access – You have the right to request us for copies of your personal data. We reserve the right to charge a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is incorrect. You also have the right to request that we complete information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions. 

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to us processing your personal data, under certain conditions. 

The right to data portability – You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by:

Email: DataOfficer@Snackcess.co.uk

Phone: 020 8144 5800

Or write to us at: Snackcess Ltd, 12 Caring Lane, Maidstone, ME14 4J. 

Transfers outside the European Economic Area

Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. 

We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the Data is based in the United States of America.

To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws

Links to other websites

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

Snackcess Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of the data provided by Users will, where it is relevant to any part of our business transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes for which it was originally supplied to us.

We may also disclose data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technologies. 

For more information, visit www.allaboutcookies.org

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website including:

  • Keeping you signed in;
  • Understanding how you use our website;
  • To make improvements for our website;
  • To remember your preferences;
  • To place orders and make payments;
  • To provide targeted advertising; and
  • To view analytics for our website. 
 

What types of cookies do we use?

There are a number of types of cookies however we use:

Strictly Necessary Cookies – These are cookies required for the operation of our website. They include cookies that enable you to access secure areas of our website, and place orders. 

Functionality Cookies – Our company uses these cookies so that we recognise you on our website and remember your previously selected preferences. This could include things like your name, language or location information. A mix of third party cookies and first party cookies are used. 

Analytical Cookies – They allow us to recognise and count the number of visitors to our website and see how visitors interact with our website when they use it. This helps us to improve how our website works. 

Advertising Cookies – Our company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, the information about browser, device and IP address. Our company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means when you visit another website, you may be shown advertising based on your browsing patterns on our website. 

How to manage cookies?

You can set your browser not to accept cookies and www.allaboutcookies.org tells you how to remove cookies from your browser. However, in some cases, some of our website features may not function as a result. 

Changes to our privacy policy

We keep this privacy policy under regular review and we place any updates on this webpage. This privacy policy was last updated on 18th October 2020. 

How to contact us?

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: DataOfficer@snackcess.co.uk

Phone us at: 020 3290 0660

Or write to us at: Snackcess Ltd, 12 Caring Lane, Maidstone, ME14 4NJ

How do I contact the appropriate authority?

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner Office. Their up-to-date details are available on https://ico.org.uk/.